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Lunar New Year Notice

Dear customers,

Since the Chinese Lunar New Year is coming soon, our factories will have a holiday from Feb.11th to Feb.17th 2021. All the orders placed during holiday, will be processed after Feb.18th.Your orders can expect delayed 3~5 business days, but we will be diligently working to prepare and process your orders asap. 

We have been notified through the United Postal Service that there will still be delays due to Covid-19.

If you have received tracking information via email for your order, please be assured that your package has been received by the postal office. Please allow tracking to be updated.

Please contact your local post office with questions or concerns regarding delivery updates.

Our team is more than happy to assist you: service@elevenurban.com. (*Since we have too many emails to deal with recently, your email will be replied in 48 business hours.)

Thank you for your patience and understanding during this time.We are sorry for any inconvenience.

Happy Chinese Lunar New Year to you all!

Hello You!

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