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How To Contact Us?

We offer email/FB Messenger customer service only. If you have any questions or issues, please send us a mail or drop a DM via FB we will reply within 48 business Hrs. 

For questions concerning your order or your purchase please contact: 

Follow Elevenurban on FACEBOOK or @elevenurban_online on Instagram.


> Please ensure that you enter your email address correctly when checking out or creating an account and we recommend that you contact us with your sign-up e-mail or the e-mail you used to completing your order.

> It's not be good enough, but have to say that Exchange/Returns will not be accepted without having previously contacted our customer service team.

> If you want to visit Shenzhen Zhongke Xiangyuan Technology Co., Ltd.and our lovely teammates, you can reach us at No. 304, No. 11, Lane 11, Xinle Village, Xixiang Street, Bao'an District, Shenzhen.

> We know that there are many scam overseas companies that hurt our customers, but here in elevenurban, that will not happen again. Thanks for your understanding. We want to do our best to improve our brand and online shopping experience. Your can give us your feedback in anyway you can reach us.

Now, start your fashion journey from our most popular denim vibe

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